Life-Saving Care in the Air
Emergency Dispatch: (800) 236-2066
Non-Emergency / General Inquiries: (920) 729-2114
Billing Inquiries: (888) 578-8202
- Scene Response Guidelines
- Air Medical Interfacility Transport Criteria
- Notice of Privacy Practices
- ThedaStar Certificate of Medical Necessity for Air Medical Transport
- ThedaStar Patient Consent & Assignment of Benefits
In the event of a life-threatening emergency, ThedaStar is there with fast and effective assistance to get you the help you need. Since 1986, ThedaStar has completed more than 15,000 flights providing emergency medical transport services to communities across northeast and central Wisconsin.
ThedaStar air medical provides inter-facility helicopter transports and scene responses for:
- Critically ill or injured patients from incident scenes to the closest appropriate facility.
- Critically ill or injured patients from local or regional hospitals to specialized care services at ThedaCare hospitals or other tertiary care centers.
ThedaStar is accredited by: Commission on Accreditation of Medical Transport Systems (CAMTS).
This accreditation demonstrates ThedaStar’s commitment to continuously improving the quality of patient care and safety of the transport environment.
The ThedaStar team completes annual Air Medical Resource Management (AMRM) training, which includes:
- Aeronautical decision making
- Communications processes and decision behavior
- Team building and maintenance
- Workload management and situational awareness
ThedaStar will work collaboratively with ThedaCare Froedtert Health, Inc., PHI Air Medical and regional partners to improve the health of the communities we serve through the provision of top-quality patient-focused care and transport.
ThedaStar will provide peace of mind for all we serve by providing a critical link to definitive care resources for those with severe illness or injury.
ThedaStar’s primary airfact is a 2008 Airbus H135 P2+ light twin-engine helicopter.
One of the quietest in its class, this aircraft features excellent maneuverability and technology that ensures a smooth flight with minimal vibration. The helicopter boasts the latest safety related technology and can carry a pilot, two medical personnel, one to two patients plus one observer or passenger.
The helicopter is owned and operated by PHI Air Medical.
Our team of experienced flight nurses, paramedics, pilots, mechanics and communications specialists work together to provide fast, reliable and quality care during patient transfers. ThedaStar is staffed and readied for immediate response 24/7.
Response & Flight Times
Safety is always paramount when making the determination to accept and respond to requests for service. ThedaStar’s goal is to be responding to requests within 10 minutes of receiving a request. This response time varies depending upon weather conditions and other factors. Flight times vary depending on distance and weather but the helicopter can usually cover 25 miles in about 10 minutes.
ThedaStar Outreach Education
ThedaStar offers outreach education opportunities to our public safety and hospital partners across the region. This education may include appropriate utilization of air medical transport/air medical scene response guidelines, helicopter landing zone setup and safety, case studies and more. For more information or to discuss how ThedaStar can assist your agency, please contact our communications center at (920) 729-2114 or email firstname.lastname@example.org.