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Contact Us

Patients can contact Customer Service with questions

(800) 236-4102

Have a Question?

You can pay your clinic and hospital bills online at MyThedaCare. is a completely secure website providing access to powerful online tools that make health care easier, faster and even safer by giving you the ability to view and share important medical information when you need it. Each member of your family receives a separate account so personal medical information remains completely private. (Due to federal regulations, parents of children 12+ may not be able to view all information. Obtain a Proxy Access form from your clinic or online at MyThedaCare.)

For MyThedaCare Account Support, please call (877) 259-6180.

Find assistance with remembering your MyThedaCare username. You can also find help remembering your MyThedaCare password, here.

For our Payment for Services Policy, please click here.

To share a suggestion, concern or experience with our Patient Relations team, please click here.

For billing or medical care inquiries, please see the information below.

Other non-medical care inquiries may be submitted by completing the form below.

Need Copies of Your Medical Records?

ThedaCare now offers an Online Patient Record Request tool for the following individuals to request patient records:

•Patients requesting their own records

•Parents of minor patients requesting records

•Caregivers acting on behalf of a patient (i.e. Power of Attorney)

The Online tool verifies your identity by asking for a photo of your driver’s license, which can be taken via webcam or smartphone. There is no additional charge to use this service.

Please note, Chrome, Safari and Firefox are the recommended browsers for this application. If you encounter any issues with your electronic request, please call (920) 454-5538. 

Send Us A Message

Non-medical care inquiries may be submitted by completing this form.

The information on the Sites and THEDACARE Content are for informational purposes only and does not render medical advice or professional services, unless we otherwise indicated. The information provided through this website should not be used for diagnosing or treating a health problem or disease. The Sites are not a substitute for professional health care. If you suspect you may have a health problem, you should consult your health care provider. If this is a medical emergency, please immediately call 911.

Doctor or Clinic Billing Questions

Questions about your clinic or doctor bill?  Please contact us at:

PO Box 8003
Appleton, WI 54912-8003

(920) 996-3200

Hospital Billing Questions

If you have a question about your hospital bill, please contact us at:

PO Box 2759
Appleton, WI  54912-2759

(920) 830-5900

ThedaCare on Call

For information or non-emergency health advice, call:

(920) 830-6877
(800) 236-2236