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Contact Us

Patients can contact Customer Service with questions

(800) 236-4102

Have a Question?

You can pay your clinic and hospital bills online at MyThedaCare. is a completely secure website providing access to powerful online tools that make health care easier, faster and even safer by giving you the ability to view and share important medical information when you need it. Each member of your family receives a separate account so personal medical information remains completely private. (Due to federal regulations, parents of children 12+ may not be able to view all information. Obtain a Proxy Access form from your clinic or online at MyThedacare.)

For MyThedaCare Account Support, please call (877) 259-6180.

Find assistance with remembering your MyThedaCare username. You can also find help remembering your MyThedaCare password, here.

For our Payment for Services Policy, please click here.

For billing or medical care inquiries, please see the information below.

Other non-medical care inquiries may be submitted by completing the form below.

Send Us A Message

Non-medical care inquiries may be submitted by completing this form.

The information on the Sites and THEDACARE Content are for informational purposes only and does not render medical advice or professional services, unless we otherwise indicated. The information provided through this website should not be used for diagnosing or treating a health problem or disease. The Sites are not a substitute for professional health care. If you suspect you may have a health problem, you should consult your health care provider. If this is a medical emergency, please immediately call 911.

Doctor or Clinic Billing Questions

Questions about your clinic or doctor bill?  Please contact us at:

PO Box 8003
Appleton, WI 54912-8003

(920) 996-3200

Hospital Billing Questions

If you have a question about your hospital bill, please contact us at:

PO Box 2759
Appleton, WI  54912-2759

(920) 830-5900

ThedaCare on Call

For information or non-emergency health advice, call:

(920) 830-6877
(800) 236-2236

Need Copies of Your Medical Records?

Print and complete our health information release form, then send to your physicians office.  You may also call our Health Information department at (920) 729-2164 Option 1.