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Advisor helping a senior woman at home (or mother and son)

Financial Assistance

Helping patients in need.

About the Caring Hearts Program

ThedaCare is committed to improving the health of our communities. Caring Hearts, our financial assistance program, is designed to help patients who are unable to pay for medically necessary medical services. The Caring Hearts program will reduce or eliminate the patient bill if eligibility criteria are met.

Application Process

Complete the Caring Hearts application and provide us with the requested financial documentation so we can determine your eligibility. Please understand we cannot process your application without the financial documentation.

Obtaining an Application

Call us at (800) 236-4102 to request an application so we can update your account. This will avoid collection action if your account is past due. 


Our Customer Support experts will process your application according to the guidelines outlined in our policy (see below). Provided you supply all of the requested information, you will receive the results in writing within 10 business days. If you receive a partial discount on services, please contact us and we will work with you to set up a payment plan for the remaining balance. 

Links to Financial Assistance Policies and Documents