Video Visits

Safe & Convenient Virtual Care

Video Visits enable patients to discuss symptoms of COVID-19 and other concerns directly with their preferred care provider from the comfort of their own home. Video Visits are accessible through any web-enabled device with a camera and are made by appointment with your provider.

We also offer Urgent Care Video Visits for certain conditions, allowing patients the opportunity to speak to the first available care provider between the hours of 7 a.m. to 7 p.m. Monday–Friday and from 8 a.m. to 5 p.m. Saturday and Sunday.

Schedule Video Visit

Video Visits are the best option if:

You are a new or existing ThedaCare patient
You would like to speak face-to-face with a provider
Your symptoms are mild to moderate
You prefer to have an appointment
You have an urgent care need*
*Consult your provider for any other severe or concerning symptom

How Video Visits Work

Conducting a video visit requires a web-enabled device with internet access**, a web cam and a microphone (e.g., smartphone, tablet, laptop or desktop computer).

After scheduling an appointment via MyThedaCare (or the MyChart app or by contacting your primary care provider), you will receive an appointment reminder with further instructions, including how and when to properly check in before your visit and next steps. If you are having difficulty accessing MyThedaCare or the MyChart mobile application, please call (877) 259-6180.

In preparation for your visit, make sure you have access to a well-lit and private area to connect from and test your audio/video setup.

If you have scheduled an appointment but are having difficulty checking in, click here.

**Accessing video visits on a laptop or desktop computer requires one of the following Internet browsers: Chrome, Microsoft Edge, Firefox, or Safari. If necessary, download Chrome for free. Video visits will not work on Microsoft Internet Explorer.

Video Visit FAQs

Explore some of our Frequently Asked Questions related to video visits.

Billing information

Like in-person office visits, video visits are billed to the patient’s insurance; copay, deductible and co-insurance will be determined based on benefits applied by your insurance provider.