Video Visits
Safe & Convenient Virtual Care
Connect with a care provider from the comfort of home using ThedaCare’s Video Visits. We offer two flexible options to fit your needs: On-Demand Video Visits and Scheduled Video Visits.
- On-Demand Video Visits let you connect instantly with the first available provider for minor injuries, colds, allergies, rashes, and other common illnesses or concerns. No appointment required, available 24/7.
- Scheduled Video Visits allow you to book a face-to-face video appointment with your preferred provider for non-emergency concerns or ongoing care. These visits are by appointment and available daily from 7 a.m. to 7 p.m. Perfect for routine follow-ups, chronic condition management, and mild to moderate symptoms.
Both options are secure, convenient, and accessible on any smartphone, tablet, or computer with a camera.
*Coming Soon
When to Choose a Video Visit
Video visits are a great option if:
- You are a new or existing ThedaCare patient
- You want to see a provider face-to-face without leaving home
- Your symptoms are mild to moderate
- You prefer to have an appointment or want care immediately (On-Demand)
- You have a non-emergency urgent care need*
*If you have severe or concerning symptoms, please contact your provider or seek emergency care right away.
How Video Visits Work
You’ll need:
- A device with a camera, microphone, and internet access (smartphone, tablet, laptop, or desktop)
- A supported browser: Chrome, Microsoft Edge, Firefox, or Safari (not Internet Explorer)**
Scheduling & Access:
- For Scheduled Video Visits, book through MyThedaCare or by contacting your primary care provider’s office.
- On-Demand Video Visits coming soon.
You’ll receive appointment reminders and instructions on how to check in and prepare for your visit.
Pro tip: Choose a quiet, well-lit, private spot and test your device’s audio and video before your visit.
If you need help accessing MyThedaCare or the MyChart app, please call (877) 259-6180.
**Accessing video visits on a laptop or desktop computer requires one of the following Internet browsers: Chrome, Microsoft Edge, Firefox, or Safari. If necessary, download Chrome for free. Video visits will not work on Microsoft Internet Explorer.
Video Visit FAQs
Explore some of our Frequently Asked Questions related to video visits.
Video Visit Billing & Insurance
Like in-person office visits, video visits are billed to the patient’s insurance; copay, deductible and co-insurance will be determined based on benefits applied by your insurance provider.
Your Privacy Matters
ThedaCare uses advanced encryption and security measures to protect your personal health information. Learn more in our Virtual Health End User Agreement.
