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March 4, 2024

ThedaCare Expanding 24/7 Pharmacy Service Options

Community Members Can Access Pharmacy at Neenah Campus

ThedaCare is expanding access to pharmacy services by offering a new option that will be open 24 hours a day, seven days a week at ThedaCare Regional Medical Center-Neenah. The 24/7 pharmacy launched on March 4, 2024. 

The pharmacy initially opened in December 2023 as part of the $100M Modernization Project of the Neenah hospital. The location features onsite services, as well as curbside pick-up. Pharmacy services are available to patients, community members and ThedaCare team members.

The pharmacy will be closed from 2:00-2:30 a.m. daily, and from 7:00 a.m. to 9:00 p.m. on major holidays.

Patients and community members will continue to have the opportunity to pick up a new prescription or refill existing medications in a convenient setting at the hospital campus.

The on-site pharmacy provides patients with necessary medications and/or a wound care kit at discharge. This eliminates the need to stop on the way home to pick-up prescriptions and care supplies, and allows patients to focus on transitioning back into their home to recover. The pharmacy will also be delivering medications to the bedside when patients are discharging from the hospital.

For convenience, curbside pickup is also available. Two curbside parking spots are located on the north side of the hospital, near door #2, between the main entrance and the Emergency Department entrance. Patients can pull up to one of the designated parking spots, call the pharmacy (phone number is located on the parking spot sign), and the team will bring medications to a person’s vehicle. To help with coordination of curbside pickup, a MyChart appointment is strongly preferred.

Simplifying the Patient Experience

Whether it is a patient, community member, team member or visitor from out of town, anyone can use the ThedaCare pharmacy services, which include:

  • Bedside Delivery, also known as “Meds to Beds” – Patients’ medications are delivered right to the bedside prior to discharge from the hospital. Patients receive counseling from a pharmacist, and the pharmacy captures applicable pharmacy copays at this time. Patients can expect the same copay as their typical pharmacy.
  • Compounding – Combining, mixing or altering ingredients to create a medication tailored to the needs of an individual patient.
  • Compliance Packaging – Strategically organizing multiple medications in one package to help patients adhere to their medication regimen, including taking the right prescriptions at the right time.
  • Medication Synchronization – Coordinating refills to enable patients to pick-up multiple medications on the same date in one visit to the pharmacy.
  • Automatic Refill Program – Ensures patients have their medications when they need them.
  • Immunizations – Pharmacy locations offer all immunizations for those ages 6 and older, with the exception of yellow fever.
  • Over-the-Counter medicines – Offered at a reduced cost.
  • Innovative Payment Options – The pharmacy is cashless and accepts team member payroll deductions.
  • Financial Assistance – Available the 340B Drug Pricing Program.
  • Epic MyThedaCare/MyChart Integration – Includes a messaging platform to alert patients when their medications need to be refilled, are ready for pick-up, or are out for delivery. Patients can also select their form of delivery, view prescription costs and send a message to their pharmacy with questions, concerns, or transfer requests.
  • Safe Disposal Options – Safe ways to dispose of unused prescription and over-the counter medications, including a box for medication disposal.

Caregivers also can view the patient’s financial responsibility to proactively address any barriers prior to the patient leaving the hospital. If a patient has financial limitations, there is an option for assistance through the 340B drug pricing program.

Delivery Options Made Easy

To make the prescription process even easier, patients can choose from various delivery options, including:

  • Free 1 to 3-day home delivery via USPS with real-time tracking and delivery updates.*
  • Same day home delivery within a 12-mile radius of our Appleton, Neenah and Waupaca hospitals in urgent/emergent circumstances.*
  • Curbside Pick-Up where patients select a time to have medications delivered right to their vehicle parked in a designated spot.

*Delivery is available for eligible prescription drug orders with qualifying prescription benefit programs and insurance plans.