Award Highlights Hospital’s Dedication to High Quality Patient Care
Riverside Medical Center (RMC) recently received an award for Exemplary Service-Best Overall Performer by Avatar Solutions, a leading provider of patient surveys, which announced its 2013 award-winning hospital partners.
“We are honored to receive an award that recognizes the commitment that our providers and all staff have for our patient’s,” said Craig Kantos, CEO, RMC.
Avatar Solutions’ awards are meant to honor significant accomplishments in patient satisfaction and innovation in healthcare settings. “Avatar award winners show dedication to providing the excellent care experience that patients deserve,” said Lynn Ehrmantraut, senior vice president of Performance Improvement at Avatar Solutions. “The awards indicate these organizations are listening and responding to patient feedback and committing to provide the best experience for each individual patient.”
The Exemplary Service – Best Overall Performer designation is awarded to the top 13 facilities in Avatar’s national database of 464 organizations with the highest overall combined score for their outpatient, emergency department, inpatient and ambulatory surgery locations. This award recognizes high-performing facilities that demonstrate consistency of experiences throughout the organization.
“We are very proud of our staff here at Riverside Medical Center,” said Kantos. “They strive for excellence in all they do to provide top quality care for their patients.”
Avatar Solutions is an innovative survey, data measurement, and performance improvement company with over 30 years of experience. Avatar is the American Hospital Association’s exclusively-endorsed provider for Healthcare Survey Tools. Avatar works with some of the most well-known organizations in the nation.
Riverside Medical Center is a 25-bed acute-care, critical access hospital located in Waupaca. Riverside Medical Center has previously been rated among the “100 Top Hospitals™” in the United States by Solucient, Inc. and for 2012-2014 has been named in to the top 20 Critical Access Hospitals for financial stability by the National Rural Health Association. Riverside Medical Center was founded in 1955 and employs more than 300 people, making it one of the five largest employers in the area.
ThedaCare™ is a community health system consisting of seven hospitals: Appleton Medical Center, Theda Clark Medical Center, ThedaCare Medical Center-New London, Shawano Medical Center, Riverside Medical Center in Waupaca, Berlin Memorial Hospital and Wild Rose Community Memorial Hospital. ThedaCare also includes ThedaCare Physicians, ThedaCare Behavioral Health, and ThedaCare At Home. ThedaCare is one of the largest employers in Northeast Wisconsin with more than 6,175 employees. Follow us on Facebook and Twitter.