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March 1, 2017

ThedaCare At Home Store Fills Community Need

When Waupaca area residents need a specific medical product like compression stockings or a piece of equipment like a nebulizer, convenience is important.

Wide Variety of Home Healthcare Products Available

When Waupaca area residents need a specific medical product like compression stockings or a piece of equipment like a nebulizer, convenience is important.

The ThedaCare At Home retail location inside ThedaCare Medical Center- Waupaca provides patients with easy access to a variety of home medical equipment and healthcare products, said retail supervisor Patti Herring. It is the only Waupaca area retail location that offers a full line of durable medical equipment, respiratory equipment and supplies.

“We are easily accessible, whether patients are coming from a clinic, hospital setting or walking in from the community. When their doctor orders a medical device, customers can just come in and pick it up,” Herring said. “Customers can get what they need right here in the community and not worry about having to travel outside the community.”

ThedaCare At Home opened its first Waupaca store on Main Street in 2007. In 2010, the location moved into the Waupaca hospital, which improved customer access, Herring said. “Many people come in and are relieved they can get what their doctor recommended before leaving the Waupaca campus,” she said.

ThedaCare At Home provides a wide variety of medical equipment products within the retail location. The setting allows customers to come in and see and touch the products to determine what products best meet their needs, Herring said.

ThedaCare At Home medical equipment specialists and respiratory therapists are specially trained to assess customer needs and help them find the right product and right fit, such as with mobility aids, bath aids, orthopedic braces and supports, along with respiratory and sleep products, said Randy Lutz, manager of ThedaCare At Home. “It is all about ease and how we can best serve our customers,” he said.

Herring said staff members can also advise customers on the best way to care for their products.

Many of the products provided are cash and carry, but, where applicable, the customer’s insurance, can also be billed. While most products are purchase type items, ThedaCare At Home also offers rental products such as wheelchairs, hospital beds and oxygen devices.

“Our goal is to fulfill a need in the community and to provide what the customer needs to be comfortable, safe and independent at home, whether it is a hospital bed or a bili blanket for a baby with jaundice,” Lutz said.

The ThedaCare At Home store is open from Monday – Friday from 8:30 a.m. to 12:30 p.m. and 1 to 5 p.m.

For more than 100 years, ThedaCare™ has been committed to finding a better way to deliver serious and complex healthcare to patients throughout Northeast Wisconsin. The organization serves over 200,000 patients annually and employs more than 6,800 healthcare professionals throughout the region. ThedaCare has seven hospitals located in Appleton, Neenah, Berlin, Waupaca, Shawano, New London and Wild Rose as well as 32 clinics in nine counties. ThedaCare is the first in Wisconsin to be a Mayo Clinic Care Network Member, giving our specialists the ability to consult with Mayo Clinic experts on a patient’s care. ThedaCare is a non-profit healthcare organization with a level II trauma center, comprehensive cancer treatment, stroke and cardiac programs as well as a foundation dedicated to community service.  The ThedaCare Regional Cancer Center in Appleton opened in February 2016. For more information, visit or follow ThedaCare on Facebook and Twitter.