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two factor authentication security
July 22, 2021

Make Your MyThedaCare Account More Secure with Two-Factor Authentication

Add an extra layer of security to your medical records

Your safety, including that of your medical records, is our priority. Beginning Thursday, July 22, 2021, you will be prompted to complete two-factor authentication on your next MyThedaCare/My Chart login.

Two-factor authentication, also known as two-step verification, adds an extra layer of security to your private patient information, including visits, test results and medications. Two-factor authentication is commonly used for online accounts, such as banking, shopping and social media.

With this feature turned on, you must enter a code that is sent to you by email or text message to log in to MyChart, in addition to using your username and password. If you are using a private device such as a personal cell phone, you can enable your device to remember your code, so you only need to complete the two-factor authentication once. As part of our ongoing security, you will be prompted every 90-days to repeat the process.

For more information, and to view a video to see the step-by-step process to complete the two-factor authentication for MyChart, please click here

Thank you for your understanding, and for completing this important process to safeguard your medical records.