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Access Health Care from Home with Virtual Options

Last updated: August 16, 2022

Prioritizing your health and seeking care when you’re not well are always good choices. ThedaCare offers convenient options that allow you to access health care in a way that works best for you and your schedule.  

If you need non-emergency treatment, virtual care is one option available to you — along with seeing your primary care provider or one of their clinic partners in person, or visiting an urgent or walk-in care site. 

Whether you’re out of town and want to connect with your provider, you want to save yourself the time and travel expenses of a trip to a clinic, or you’re simply seeking quick, easy and accessible care, virtual care can offer an excellent option.  

ThedaCare offers two virtual health services: video visits and eVisits. 

Video Visits

Video visits allow you to discuss your concerns directly with your preferred care provider from the comfort of your own home — or whatever location is most convenient for you. You can make an appointment with your provider and access it through any web-enabled device with a camera, including a smartphone, tablet or computer. Video visits are available to both new and existing ThedaCare patients. 

Dr. Long Nguyen, a family medicine physician with ThedaCare Physicians-Wautoma, says video visits provide another option for helping patients stay connected to their primary care provider. Your primary care provider knows you and your medical history, so if you have a condition or new symptom, they will know well how to best treat and manage it. 

“When you see your primary care provider, they know you well enough to know what medications have worked in the past or have not worked and what they should try or not try,” Dr. Nguyen says. “Choosing a virtual care appointment with your primary care provider helps you keep all your care under the same umbrella.” 

Video visits work well if your symptoms are mild to moderate, you have an urgent care need, and you wish to schedule an appointment. They are also a good option for certain routine care needs, such as medication checks and care follow-up appointments.  

When you need care quickly, ThedaCare also offers urgent care video visits for certain conditions. This allows you to see the first available care provider. The service is available between the hours of 7 a.m. and 7 p.m. Monday through Friday and from 8 a.m. to 5 p.m. Saturday and Sunday. Simply select the time that works best for you and schedule an appointment. 


If you are an existing ThedaCare patient, you can choose an eVisit. The option provides you 24/7 access to a customized treatment plan or recommendation from an experienced ThedaCare provider, all from a computer, tablet or smartphone.  

An eVisit works well If you are experiencing mild to moderate symptoms, you do not need to speak with a provider face to face, and you would like to receive a convenient, personalized care plan without making an appointment. 

You can make an eVisit online care request 24 hours a day, seven days a week. You will be guided through a simple questionnaire and will receive a response within two hours of completion. Standard operating hours are Monday through Friday 7 a.m. to 7 p.m., and Saturday and Sunday 8 a.m. to 5 p.m. If you submit a request outside of these hours, you will receive a response the following day. 

From virtual visits to in-person care, ThedaCare has all your needs covered. 


Explore ThedaCare’s convenient virtual care options.

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Conditions treated through virtual care include: 

  • Cold and flu 
  • Diarrhea 
  • Headaches 
  • Medical travel advice 
  • Nausea 
  • Pink eye 
  • Rashes 
  • Sinus infections 
  • Urinary problems 
Tags: Dr. Long Nguyen eVisit video visit virtual care

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