At ThedaCare, we strive to make health care easier. Technology, including MyThedaCare and text messaging, plays a key role in that. To enhance your experience, we’re excited to announce the launch of two-way texting communications.
You may already receive texts from ThedaCare. We understand that in the past, some users have received duplicate messages and reminders, which could be confusing. We’ve streamlined our processes to reduce redundant messages.
Two-way texting allows you to interact with our messaging system more directly and seamlessly. Continuing with text reminders or opting in to receive them will make your experience more efficient. This, in turn, will make MyThedaCare an even more powerful and convenient tool for you to manage your care.
Here are answers to some frequently asked questions around two-way texting.
FAQs
1. How does the new functionality work?
With two-way texting, you can interact directly from the text message. For example, if you receive an appointment reminder, you can confirm, reschedule, or cancel your appointment right from the text message.
2. What types of text messages will I receive?
Some of the most common messages you’ll receive include appointment reminders, e-check-in communications, billing statements, and pharmacy notifications.
3. Why did the texting number from ThedaCare change?
Beginning Dec. 9, 2024, all ThedaCare patients will automatically begin receiving text messages from a new short code phone number: 35814. This change allows us to offer streamlined and expanded texting options for communication updates related to your visits, MyThedaCare account, and care management.
4. How will I know the message is from ThedaCare?
Any communication you receive will be clearly identified as a message from ThedaCare. Tip: To make communications more easily recognizable, you can create a contact in your phone for the 35814 number and name it ThedaCare.
5. Do I need to sign up again if I’m already receiving texts?
No, you do not need to sign up again. The next time you receive a text reminder from us, it will automatically come from the new number, 35814.
6. How do I sign up for the first time?
To sign up for text messages, text START to 35814.* You can also manage your communication preferences using MyThedaCare. To do so, log in to your account. Select ‘Account Settings’ and then tap ‘Communication Preferences.’ From there, you can set your preferences for receiving MyThedaCare text messages, push notifications, emails, phone calls, and mail. For additional guidance, view a video on changing preferences from your desktop computer or mobile device.
In addition, the team at your physician clinic can help you sign up to begin receiving text messages the next time you have an office visit. You can also call our Call Center at (800) 236-2236 to receive assistance.
7. How do I opt out of receiving text messages?
If you already receive text messages and would like to opt out of future communications, you can simply reply STOP. You also can type HELP to receive further assistance.
Please understand two key points:
- Once you reply STOP, MyThedaCare will no longer be authorized to send you text messages. To reinstate receiving text messages, please text START to 35814 or log in to your MyThedaCare account to update your communication preferences using the previously mentioned steps.
- Replying STOP to 35814 only stops messages coming from that number. If you’re signed up to receive texts from Ripple by ThedaCare or messages regarding care needs such as mammogram or colonoscopy, you will need to reply STOP to those separately if you no longer wish to receive that type of notification.
8. What if I opt out accidentally or change my mind?
To restore text messaging, simply text START to 35814. You can also reach us at (800) 236-2236 to receive further assistance.
Streamline Your Care
Life gets busy, and it’s often difficult to find time to manage your health care. We’re pleased to continue to offer ways to make it easier to interact with ThedaCare and your care teams. We invite you to take advantage of two-way texting so you can avoid hassle and instead focus on living your unique, best life.
Manage your health with ease.
* Text messages related to your relationship with ThedaCare and its affiliates — including updates related your visits, MyThedaCare (MyChart) account, one-time passcode, billing notifications, prescription reminders and care management — will be sent to the phone number you provided. Message and data rates may apply. Message frequency may vary. Text HELP for help and text STOP to opt out of notifications from a specific short code. Please review terms and conditions at thedacare.org/patients-and-visitors/policy-and-legal-forms/text-sms-messages.
