Facing a health challenge is tough. Getting care should be easy. ThedaCare Medical Center-Orthopedic, Spine and Pain was created to be just that. It offers all the specialized care patients need under one roof in a facility that’s designed for comfort and ease.
Consolidating services in one building leads to an easier care journey, says David Corso, Vice President of ThedaCare Medical Center-Orthopedic, Spine and Pain.
“There’s a lot of complement to the services offered. Sometimes one discipline is all that’s needed to help the person, and sometimes it’s more than one discipline. That’s the benefit of having all these clinical services under one roof,” he says.
Convenient Care
From the beginning of a visit to the end, the center provides amenities that simplify the care journey. The convenience can begin with using MyThedaCare to schedule or pre-register for appointments. To bypass check-in entirely, patients can arrive themselves via the MyChart smartphone app 30 minutes prior to their appointment.
Upon arrival at the center, valet service is available to make getting into the building easier. Once inside, a concierge can answer questions and help direct patients and families. Those who still need to check in can do so at self-service kiosks for a quick, contactless experience. Checking in with a staff member is always an option as well.
The center delivers a full range of services, from orthopedic walk-in care to outpatient offerings to surgery and inpatient care. And unlike many other health care settings, providers come to the patient, not the other way around.
Inpatient services
As the baby boomer population ages and people remain active longer in their lives, the demand for orthopedic and spine surgery is increasing.
“Joint replacements, specifically for hip and knee, are increasing exponentially in our country,” Corso says.
For patients who do need surgery, the center simplifies the experience. It offers lab services onsite and cutting-edge diagnostic technology, including 3T MRI machines, which offer faster scan times.
Teams with the ThedaCare Surgery Optimization & Coordination Center work with patients to provide a smoother process. A surgery care manager helps people navigate the path from the decision to have surgery all the way to post-operative needs. This leads to better outcomes.
After a procedure, patients recover in private rooms equipped with tablets. These allow them to communicate with their care team, review education on their medical diagnosis or surgical procedure, track medications, and order their meals.
Prior to departure, teams work with patients in a simulation living space to ensure they are ready for the tasks that come with a return to home life. With the Meds to Beds program through the center’s onsite pharmacy, patients will have all the prescriptions they need before leaving. Patients and families can even order prepackaged frozen meals to take home with them.
Outpatient services
Whether someone is completing rehabilitation after surgery, receiving treatment for a pain issue, or recovering from an injury, the center provides a wide range of services.
The outpatient therapy services area offers physical therapy, occupational and hand therapy, vestibular rehabilitation therapy, dry needling, post-concussion rehabilitation, splinting, running gait analysis, and fittings for custom-made orthotics.
The center also offers sports-specific simulation areas for individuals recovering from injuries and looking to return to their activities. It includes a turf space for sports like football and soccer; net cages for baseball, softball, and golf; a hardwood court for sports including basketball and volleyball; and a warm-water pool for aquatic therapy.
For individuals facing pain problems, specialists offer a range of services, including cognitive behavioral therapy, injections, and minimally invasive pain procedures.
No matter the care need, Corso says the center’s people, processes, and technology put the patient first.
“The goal is that when patients need orthopedic, spine or pain care in our community, ThedaCare — along with our partners at Neuroscience Group — is the only place they think of.”
David Corso, Vice President, ThedaCare Medical Center-Orthopedic, Spine and Pain
“The goal is that when patients need orthopedic, spine or pain care in our community, ThedaCare — along with our partners at Neuroscience Group — is the only place they think of,” he says.
