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January 18, 2017

Focused on Meeting Patients Needs

One of the things I enjoy most about my work is the families. Watching everyone grow up and helping them through difficult times is rewarding and helps me feel like I am making a difference in the community.



Local Clinics Team Up to Provide Care to Girl with Broken Arm by Scott Schuldes, APNP

One of the things I enjoy most about my work is the families. Watching everyone grow up and helping them through difficult times is rewarding and helps me feel like I am making a difference in the community. 

I recently had a mother call, worried her daughter McKayla broke her wrist while roller skating. Terri was new to the area and a relative suggested giving me a call. When she called the office, my assistant told her to come right over. When I met Terri and McKayla in the lobby, I did a quick exam and could tell the wrist was broken. While I could not help them, I knew that Doug Moard, MD, at ThedaCare Physicians-Darboy could.

Standing in the lobby, I shared with them my plan of sending them to see Dr. Moard and I would call ahead to let him know McKayla was coming. I could also tell Terri was worried about the situation. I reassured her everything would be fine after I gave her directions to the Darboy clinic.

Once McKayla arrived at the clinic, her wrist was X-rayed and Dr. Moard set the wrist in his office, saving the family a trip to the emergency room. Most of the time, people head directly to the emergency room when they are worried about a broken bone, but I knew Dr. Moard’s ability to set simple fractures and that many cases can be handled in the Darboy office. If it’s a more challenging break, Dr. Moard calls the orthopedic office to coordinate the patient’s care. Either way, it saves the patient a trip to the emergency room.

After coordinating McKayla’s care with the Darboy clinic on the phone, I decided to follow the family over to make sure everything was going well. Terri was shocked to see me, adding patients “don’t expect that kind of service” from their medical providers. Afterwards, Terri told me that was the moment she knew I was the right provider for her children.

Hearing what Terri had to say reinforces why I enjoy working with families. The fun of family practice is watching children grow up in happy environments and seeing them turn into great young people. McKayla’s story also shows the coordination between the different ThedaCare clinics and providers and how we work together for the good of our patients.

People like Terri and her kids are why I went into family medicine. Families are the backbones of great communities and I’m happy to be part of this one.

Scott Schuldes is a certified family nurse practitioner and associate medical director at ThedaCare Physicians-Hilbert. He can be reached at scott.schuldes@thedacare.org.